Web Site Design, Hosting and Computer Services by Computer Infotech

Policies and Procedures

Hosting Services


Payment Options

There are three payment options for purchasing hosting services. You may pay quarterly (three months), bi-yearly (six months) or yearly (twelve months). All hosting services are billed in advance for the hosting period and are due upon receipt of invoice.

Billing Cycles

All hosting invoices are calculated from the first of the month. When you sign up for hosting services through Computer Infotech®, your first invoice is due immediately and covers your first hosting period (three months for quarterly, six months for bi-yearly and twelve months for yearly) plus a prorated amount calculated from the day of the month to the first of the next month. Thereafter, your hosting invoice will be sent out approximately one month prior to its due date for your hosting period. Hosting invoices are due upon reciept. Hosting services not paid for within 30 days of the invoice date are subject to cancellation by Computer Infotech®.

Cancellations

You may cancel your hosting services anytime by providing Computer Infotech® with a written notice to request cancellation of the services. Cancellation notices must be received 30 days before the monthly anniversary of your sign up date in order to avoid paying another monthís hosting fee. Refunds on paid hosting will be prorated and provided from the day the cancellation request is received by Computer Infotech®.

Domain Name Registrations

All domain registrations are completed through Computer Infotech®'s membership account at Bulk Register. Domain names registered by Computer Infotech® are the property of the customer. The customerís name, address and phone number are provided as Registrant and Administrative Contact. Joseph or Julie Watkins is provided as the Technical contact. Contact information can be verified for your domain name by checking Better WhoIs at www.betterwhois.com 24-48 hours after registration is complete.

Graphic Work

Upon payment for graphic work completed by Computer Infotech®, the graphic becomes the property of the customer. Computer Infotech® retains the copyright on all graphic work it completes. Transferring ownership of the graphic does not include transfer of copyright. If the graphic work is unpaid, Computer Infotech® holds all rights to the said work. Computer Infotech® retains the right to use any graphic created by us as examples of our work in our printed and web-based documents for advertising purposes only.

Payment and Billing Policies

Invoices are mailed out to our customers. Checks, money orders, Visa and MasterCard are accepted as payment forms for printed invoices. Computer Infotech® also uses an online invoice and payment system called PayPal. Customers who wish to pay through PayPal must have a PayPal account. Please visit www.paypal.com for more information.

All invoices are due and payable upon receipt. Payments not received within 15 days of the invoice date are considered late and are subject to interest penalties of 18% annually compounded daily.

For Web Site design, once we have received full payment for completion of a web site, the site becomes the property of the customer. Any Web Site not paid for within 30 days of completion of work remains the property of Computer Infotech® and is subject to removal from the World Wide Web.

For ongoing site maintenance, search engine tracking, and other computer services, work is billed as services are provided.

For web hosting accounts, invoices not paid within 30 days of invoice date are subject to cancellation of services. Once hosting services are cancelled, a $50 reinstatement fee and the total due for annual hosting services must be paid in full before the services will be reinstated. Thereafter, the annual hosting contract must be paid 30 days in advance of contract end to avoid future cancellations.

For domain name registration fees, invoices not paid within 30 days of invoice date are subject to non-renewal and will be released into the general pool of available domain names. Computer Infotech® is not responsible for any loss suffered by the customer for non-renewal of domain names for non-payment.

Free Consultations

We provide free email and phone consultation during the initial set up of your web site. We do not have a physical office, only a 'virtual' office; therefore, if any client wishes a face-to-face meeting, arrangements must be made for a meeting time and location. Meetings will be charged at $.35 (35 cents) per mile for mileage plus a $100 meeting fee. If the client chooses to enter into a contract with Computer Infotech®, $50 of the $100 meeting fee will be used towards the deposit. Meetings and travel which exceed a half day's time (4 hours) will also require lunch expenses to be paid by the client. Meetings and travel which exceed a business day (8 hours) will require special arrangements and fees will be increased accordingly for proper compensation to Computer Infotech®.

Deposits

Computer Infotech® provides estimates for all work requested. A non-refundable deposit is required before work begins. For work estimates $600 and under, the deposit amount shall be 50% of the Estimate with the remaining amount due upon completion. For estimates over $600, the deposit amount shall be determined upon contract for services and will be no less than $300 with the remaining amount to be paid incrementally over the course of the work. The incremental payments will be agreed upon before entering into a contract.

Cancellation of Contracts

In rare instances, after entering into a contract for services, it may be necessary for the customer to cancel the service request. In the event a customer cancels a contracted service, Computer Infotech® will place this service request on hold for 90 days. During this time period, the customer may reopen the service contract as originally written provided the customer has no outstanding invoices with Computer Infotech®. If the customer has outstanding invoices, the invoices must be paid in full before the service request can be reopened. After the 90 day period, the service request will be cancelled permanently. Any future contracts between the customer and Computer Infotech® will be handled as new service requests. As stated above, all deposits are non-refundable.

Disclaimer

Computer Infotech® will not be liable for damages arising out of or in connection with the use of these services. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Use and/or acceptance of any of our services constitutes acceptance of this policy. This policy subject to change without notice.

Communication

To contact Computer Infotech®, please use the following information:

Mailing Address:
65 Hicks Pond Road
Books, ME 04921-9642

Phone:
Toll Free 1-866-942-2351

Email:
Please use our contact form.

We strive to be a friendly, accessible computer service company. Communication is paramount to the success of any relationship. Please contact us at any time if you have questions, comments or concerns.

Thank you for choosing Computer Infotech®!

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Updated November 12, 2007

Computer Infotech is a subsidiary of JW Phoenix,
a partnership of Joseph J. and Julie M. Watkins

© 1999-2012 Computer Infotech®